Welcome to the FAQs page for Futbol Retro Store! Here, we’ve answered the most common questions about shopping with us. If you don’t find what you’re looking for, feel free to contact us at [email protected]

General Questions

1. What is Futbol Retro Store?
   We’re an online store specializing in retro football merchandise, including vintage jerseys, accessories, and memorabilia for fans of the beautiful game.
2. How does your store work?
   We operate on a dropshipping model. When you place an order, we partner with third-party suppliers who handle fulfillment and ship the products directly to you.
3. Where are you based?
   Our business is headquartered in UK, but we work with suppliers worldwide to bring you the best retro football gear.
4. Who can shop at Futbol Retro Store?
   Anyone over 18 years old can shop with us! We ship to most countries worldwide.

Products

5. Are your products authentic?
   We strive to offer high-quality retro football items. While many are inspired by classic designs, some may be replicas rather than official merchandise. Check product descriptions for details.
6. What sizes do you offer?
   We typically offer standard sizes (e.g., S, M, L, XL, XXL). Exact size availability varies by product—see the product page for options.
7. Can I request a custom item?
   At this time, we don’t offer customizations, but we’re always adding new retro designs to our collection.
8. Why is a product I want out of stock?
   As a dropshipping store, stock depends on our suppliers. If an item is unavailable, it may be restocked later—check back or contact us!

Ordering and Payment

9. How do I place an order?
   Browse our site, select your items, add them to your cart, and follow the checkout process to complete your purchase.
10. What payment methods do you accept?
    We accept major credit/debit cards, PayPal, and [add other methods if applicable]. All payments are processed securely.
11. Will I get an order confirmation?
    Yes! Once your order is placed, you’ll receive a confirmation email with your order details.
12. Can I cancel or change my order?
    Orders can only be modified or canceled before they’re processed by our suppliers (typically within 24 hours). Contact us ASAP at [email protected]

Shipping and Delivery

13. Where do you ship from?
    Our suppliers are located worldwide, so shipping origins vary by product. Check your order confirmation for details.
14. How long does shipping take?
    Delivery times depend on your location and the supplier’s shipping method. Typically, it takes [insert range, e.g., 7-21 business days]. Tracking is provided when available.
15. How much does shipping cost?
    Shipping fees are calculated at checkout based on your location and order size. Some orders may qualify for free shipping—look for promotions!
16. Why hasn’t my order arrived yet?
    Delays can happen due to supplier processing, customs, or carrier issues. Check your tracking info or contact us if it’s been longer than expected.
17. Do I have to pay customs fees?
    For international orders, you’re responsible for any customs duties or taxes. Check with your local customs office for details.

Returns and Refunds

18. What’s your return policy?
    You can return items within 14 days of delivery if you’re not satisfied. Contact us at [insert contact email] to start the process.
19. How do I return an item?
    Email us for a return address (usually the supplier’s location). You’ll need to cover return shipping costs unless the item is defective.
20. When will I get my refund?
    Once the supplier receives and approves your return, we’ll process your refund within 30 business days to your original payment method.
21. What if I received the wrong item?
    If your order is incorrect, contact us with photos of what you received, and we’ll work with the supplier to resolve it.

Account and Support

22. Do I need an account to shop?
    No, you can check out as a guest. However, creating an account lets you track orders and save your details.
23. How do I contact customer support?
    Reach us at [insert contact email] or through our website’s contact form. We aim to respond within 24 hours.
24. What if I forget my account password?
    Click “Forgot Password” on the login page, and we’ll send you a reset link to your email.

Miscellaneous

25. Are my personal details safe?
    Yes! We protect your information with encryption and follow our Privacy Policy (see it on our website).
26. Can I leave a review?
    We’d love your feedback! Look for a review link in your order confirmation email or contact us to share your thoughts.
27. Do you offer discounts or promotions?
    Yes, we occasionally run sales or send promo codes via email. Sign up for our newsletter to stay updated!

Have more questions? Don’t hesitate to get in touch with us at [email protected]. Thanks for choosing Futbol Retro Store!